This Privacy Notice (“Notice”) applies to this website (the “Site”) owned and operated by RMG GROUP Protection, LLC. This Notice does not apply to any website or service that does not display this Notice. This Notice does not apply to information collected or received apart from this Site and does not apply to data that does not allow us or third parties to identify or contact you.
RMG GROUP Protections, collection, and use of your information may be subject to laws and additional notices which may limit RMG GROUP eCommerce’s use of your information or provide you with rights that are not described in this Notice.
CALIFORNIA CONSUMERS: To learn more about your data privacy rights and how to exercise your rights, please visit www.rmgprotection.com/DataProtection/USA.
The RMG GROUP eCommerce privacy practices, described in this Policy, comply with the APEC Cross Border Privacy Rules System. The APEC CBPR system provides a framework for organizations to ensure the protection of Personal Information transferred among participating APEC economies. More information about the APEC framework can be found here.
We value privacy, especially yours
At RMG GROUP Protection, we take protecting your privacy seriously. For our websites, mobile applications, products, and services (collectively, “services”) to function properly, we need to collect and use some of your Personal Information. We want you to understand what Personal Information we collect and how we use it.
This Policy is incorporated as part of the Terms of Service that apply to your use of the services. When you use our services, you acknowledge that you have accepted the Terms of Service and this policy without exception. You also acknowledge that you consent to our privacy practices, including our use and disclosure of your Personal Information.
· If you do not consent to the Terms of Service or this Policy, please do not use our services or provide any Personal Information.
What’s covered by this Policy
This Policy covers any RMG GROUP Protection-affiliated site, product, or service which links to this Policy and any collection, storage, transfer, sharing, disclosure and handling of your Personal Information when you use our services which we define below.
Personal Information we collect
When you use our services, we may collect the below types of Personal Information:
We also draw inferences from the Personal Information we collect from you to potentially offer products or services that we believe would be a good fit for you (Note: at any time you may choose to withdraw your consent to RMG GROUP Protection’s use or disclosure of your Personal Information for marketing and promotional purposes by contacting RMG GROUP Protection as outlined in Our Policy.
An Important Note Regarding Biometric Information Collection
Services Performed at Your Home or Other Location
Using a Third-Party Account on our Services
If you use a third-party service (such as Google or other social media platform) to create an account, we may receive Personal Information that you allow such third-party service to share with us such as your name, e-mail address, profile picture, or other Personal Information.
RMG GROUP Protection also automatically gathers and stores certain information in our server logs about the use of RMG GROUP Protection’s services, including the number of unique visitors, the frequency of visits, how users interact with our services, user experience preferences, and other information that may help RMG GROUP Protection improve the user experience, mitigate fraudulent activity, and comply with legal requirements. Such information may include Personal Information such as: IP address, Unique Device Identifier, CallerID / ANI (Automatic Number Identification) information, content of web pages, transaction with APIs (Application Program Interface), transactions with IVR (Interactive Voice Response) systems, activity and content of visitor interaction with call center representatives; application usage activity, hardware information, hardware and system settings, browser type, browser language, the date and time of your request, or referral URL.
Cookies, Pixel Tags, and Third-Party Data Sources
A cookie is a small data file that is managed by your web browser or other application and stored on your local system. RMG GROUP Protection uses session and persistent cookies to, among other things, identify your device during an interaction and analyze your behavior during a particular visit. Most web browsers provide you with the ability to accept or decline cookies, as well as to be warned each time a cookie is being sent. If you choose to decline cookies, you may not be able to fully use RMG GROUP Protection’s services.
Pixel tags, also known as web beacons, help RMG GROUP Protection better manage user experience and content tracking. Pixel tags are tiny graphics with a unique identifier, which provide a similar function to cookies and are used to track user interaction with content provided by RMG GROUP Protection or an affiliate organization. In contrast to cookies, which are stored on a user’s device hard drive, pixel tags are embedded within content. The small size and transparency of pixel tags are not intended to deceive content recipients, but rather minimize distraction.
Do Not Track and Third-Party Advertising Cookies
Do-Not-Track is a public-private initiative, http://www.w3.org/2011/tracking-protection/, that has developed a technical “flag” or signal that an end-user may be able to activate within their browser software to notify sites that they do not wish to be “tracked” by third parties as defined by the initiative. The initiative, however, has not reached a consensus as to exactly what technical or other actions those parties receiving the signal should take. As a result, Do-Not-Track has not yet been standardized and most sites, including RMG GROUP Protection sites, do not alter their behavior or change their services when they receive a “do-not-track” flag or signal. You can, however, make decisions about your privacy and the advertisements you receive.
Please note, however, that if you do decide to block cookies or similar technologies, some parts of RMG GROUP Protection’s sites may not function correctly.
Third-party data sources
RMG GROUP Protection may leverage external data sources in order to provide context and background on the users of its services in order to improve customer experience, mitigate fraud or malicious activity, or comply with internal company and external regulatory requirements.
Personal Information we collect when you use our mobile applications
When you download and use our mobile applications, we may collect the below types of Technical Data, which may include:
Personal Information we collect when we scan your Wi-Fi network
When scanning a Wi-Fi network, we may collect the below types of Personal Information.
Personal Information we collect when you apply to work for us
When you apply to work for RMG GROUP Protection, such as participating in the application or recruitment process, we collect the below types of Personal Information, which may include:
If you work for us, we will retain this Personal Information in your personnel records. If you do not work for us, this Information will be retained and disposed of according to our data retention practices.
Where permitted by applicable law, you may be given the opportunity to provide information on your gender, race, or ethnicity. We may gather this information from you for reporting and record-keeping requirements, but we will only use this information in accordance with applicable law and will not use it in making any employment decisions. Providing this information is strictly voluntary, and you will not be subject to any adverse action or treatment if you choose not to provide it.
How we use your Personal Information
RMG GROUP Protection may use your Personal Information to:
An Important Note Regarding Biometric Processing
For certain RMG GROUP Protection mobile applications that allow you to share your passwords with the application for safekeeping, you may choose to allow the application to identify other email accounts that you may want to include in your use of the application. As such, if you allow the mobile application to scan an email account, no connections are made to any other server other than the selected email account. The sign-in and authentication takes place using your device’s account manager system. The mobile application will never see or transmit your password and instead will use a token to log into that account. After signing-in, the app will only look at the mail headers and messages to extract the service name, service URL, and username. No information is transmitted to any server at any point of the process of the extraction. The extracted information is stored in the local application memory of the device on which it is run and only for that duration, and it is deleted immediately after results are shown.
How we use your Personal Information in the application and recruitment process
If you apply to work for us, RMG GROUP Protection may use your information to carry out the application and recruitment process, which includes:
How we use your Personal Information if you work for us
In addition, if you work for us, RMG GROUP Protection may use your Personal Information to:
How we share your Personal Information
We will not use or disclose your Personal Information to non-affiliated third parties except as disclosed in this Policy.
RMG GROUP Protection may transfer or license your Personal Information to:
RMG GROUP Protection may also disclose your Personal Information to:
How we protect your Personal Information
We use commercially reasonable, industry standard technical, administrative, and physical controls to protect your Personal Information, including data encryption where appropriate; however, since the internet is not a 100% secure environment, we cannot ensure the security of information during its transmission between you and us. Accordingly, you acknowledge that when you transmit such information, you do so at your own risk. We will notify you of any confirmed security breach of your Personal Information to the extent required by and in accordance with state and federal law.
How long we keep your Personal Information
RMG GROUP Protection will retain your Personal Information if necessary, to fulfill the purposes outlined in this Policy, unless a longer retention period is required or not prohibited by applicable law.
How you are notified if the Policy changes
We may change this Policy from time to time. If we do, we will post the updated Policy with the last revised date. Your continued use of our services means that you consent to the updates. You should periodically read the Policy to understand our privacy practices.
If we make material changes to this Policy, we will notify you in the site, product, service, or application or by email and seek your affirmative consent where required.
Communicating with you electronically
By using our services, you agree that we can communicate with you electronically. This includes any required notifications (i.e., legal, technical, regulatory, security, or privacy) relating to your use of the services.
Where required, RMG GROUP Protection will seek your express consent to send you such messages. This consent is sought by RMG GROUP Protection, LLC, 648 Grasmere Park, Nashville, TN 37211. You may withdraw your consent by using the “unsubscribe” link located in the Questions Section section of this Policy.
Your rights related to your Personal Information
While we take various steps to ensure the accuracy and completeness of your Personal Information, we rely upon you to provide accurate and complete information when interacting with us.
Upon your request and as allowed or required by law and consistent with our applicable partner agreements, you may request RMG GROUP Protection to take the following actions with your Personal Information: (I) provide you with a copy, (ii) correct, (iii) update, or (iv) delete. To make such a request, or if you have a privacy-related complaint, please contact RMG GROUP Protection as provided in the Questions Section section of this Policy.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider at https://feedback-form.truste.com/watchdog/request.
A few notes about social media
Children under 13
Our services are not directed to children under 13. We do not knowingly collect Personal Information from children under 13. If you become aware that your child is accessing the services and providing Personal Information without your consent, please contact us by using the information provided below. We will take steps to remove Personal Information from our storage systems and terminate the account if we determine that a child under 13 has accessed the services.
For non-U.S. residents
We may transfer Personal Information that we collect about you outside of the country in which it was collected. If you are visiting from the European Union or other region with laws governing data collection and use that may differ from U.S. law, please note that you are transferring information about yourself, including your Personal Information, to a country and jurisdiction that does not have the same data protection laws in place as the European Union or other region. By doing so, you are consenting to the transfer of information about yourself, including your Personal Information, to the United States, as described in this Policy.
The RMG GROUP Protection privacy practices, described in this Policy, comply with the APEC Cross Border Privacy Rules System. The APEC CBPR system provides a framework for organizations to ensure protection of Personal Information transferred among participating APEC economies. More information about the APEC framework can be found here.
To learn more about our APEC CBPR Certification click here.
Your California privacy rights
California Shine the Light Law
California residents may opt-out of RMG GROUP Protection disclosing their Personal Information to third parties for their marketing purposes. If you are a California resident and do not want RMG GROUP Protection to disclose your information to third parties for their marketing purposes, please contact RMG GROUP Protection by any of the ways described in the questions section below and RMG GROUP Protection will respond within 30 days.
California Consumer Privacy Act (CCPA)
The CCPA provides privacy protections for California consumers through the provision of certain disclosures and granting of specific rights. If you are a California consumer, the following sections provide you with these disclosures and information about your rights and how to exercise them, should you choose to do so.
Categories of Personal Information we collect
We may collect the categories of Personal Information described in the Personal Information we collect section of this Policy. These categories are classified under the CCPA as follows:
Personal Information under CCPA
Categories of Personal Information
Name, mailing address, email address, cell phone number, electronic serial number (“ESN”) or International Mobile Equipment Identity (“IMEI”), device serial number, and media access control (“MAC” address), Calle rid / ANI (Automatic Number Identification) information
California Customer Records personal information categories
Name, mailing address, email address, cell phone number, electronic serial number (“ESN”) or International Mobile Equipment Identity (“IMEI”), device serial number, media access control (“MAC”) address, Calle rid / ANI (Automatic Number Identification) information, and financial information such as credit card number and debit card number
Protected classification characteristics under California or federal law
Demographic information including age, marital status, and sex (including gender)
Records of products or services you have purchased from us
A scan of driver’s license, passport, or other personal identification card to identify fraud in the claims process, or face scans should you download and use an RMG GROUP Protection photography mobile application
Internet or another similar network activity
Information we collect when you visit our websites: IP address, unique device identifier, the content of web pages, transactions with APIs (Application Program Interface), hardware information, hardware and system settings, browser type, browser language, the date and time of your request, referral URL, cookies, and pixel tags
Information we collect when you use our mobile applications: your network type, network operator name, subscriber identity module (“SIM”) operator name, SIM country, carrier name, operating system version, device model, performance and data usage (i.e., data storage amount, Central Processing Unit (“CPU”) and memory consumption); battery status, battery usage patterns, power consumptions, lists of other installed applications, listing of types (i.e., Gmail, Yahoo, etc.) of other email accounts configured to your device, device information related to your choice of settings for your device such as Wi-Fi, Global Positioning System (“GPS”) settings, and Bluetooth settings, and copies of information that you choose to back up from your phone
Information we collect when we scan your Wi-Fi network: Internet service provider’s name, Wireless network’s name, Information about the capabilities of your Wi-Fi network, such as type of internet connection, make and model of your router, and maximum download and upload speed, Information about the health of your Wi-Fi network, such as measured levels of congestion, packet loss, jitter, latency, and throughput, IP addresses or any other identifiers of any devices that are connected to the network, and Information about each device’s internet usage, such as the device’s signal strength from the router and the maximum speed at which your device can operate with respect to your router
GPS, cell tower, and Bluetooth location data if you enable geolocation on your device operating system and are you using a location-based service. You may turn this off at any time within the device settings
Audio information from customer interactions with call center representatives, photos or videos should you download and use an RMG GROUP Protection photography mobile application, or photos of your device taken by a service provider to confirm that it was damaged and has been repaired
Inferences from Personal Information
Inferences we draw from the Personal Information we collect from you to potentially offer products or services that we believe would be a good fit for you
Categories of sources of Personal Information
We collect Personal Information from the following categories of sources:
Business purposes for collecting Personal Information
We may use or disclose the Personal Information we collect for one or more of the following business purposes:
Disclosure of Personal Information for a business purpose
We may disclose your Personal Information to the following categories of third parties:
We may disclose the following categories of Personal Information to third parties for a business purpose:
We do not sell any Personal Information.
Access to and deletion of your Personal Information
To make such an access or deletion request, please contact RMG GROUP Protection as provided in the Contact Part section below. We will not discriminate against you for exercising any of your rights related to your Personal Information.
Accountability and Governance
RMG GROUP Protection has implemented various measures to monitor compliance with and enforce this Policy.
If you have any questions about this Policy, about our site, product or service, or want to request access to, correction, or deletion of your Personal Information, or have a privacy-related complaint, you can contact RMG GROUP Protection’s Privacy Office.
You may also contact us at 1-888-474-2290 or:
RMG GROUP Protection
Attn: Privacy Office c/o Office of the General Counsel
1212 Flower St Fl 4 Los Angeles, CA 90015
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request .
8. How Does RMG GROUP eCommerce Address Information Security?
The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. If you have any questions about the security of your personal information, you can contact us at:
Information Security Office
84902 S. Yale Ave
Tulsa, Ok 74133